Overview
Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.
Order Cancellation
Orders that are already in transit cannot be cancelled. If a customer wishes to cancel an order, they must wait for it to arrive and then initiate a return as outlined below. This policy is essential to ensure fairness and efficiency in handling returns and refunds.
Returns
To be eligible for a return, your item must be in a good condition, without damage. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are not refundable.
A $2.49 restocking fee applies only to full refunds where the item is shipped back to us, and will be deducted from your refund amount. This covers the cost of inspecting and reprocessing returned items and is non-negotiable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@armplify.com
Exchanges
We currently do not offer exchanges.
Shipping Returns
To return your product, contact us at support@armplify.com to begin the return process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact Naomi Williams at support@armplify.com for questions related to refunds and returns.