Refund & Return Policy
Overview
Our refund and return policy lasts 60 days from the date of purchase. If more than 60 days have passed since your purchase, we are unable to offer a full refund or return.
All returns must meet the requirements outlined below to be eligible for a refund.
Order Cancellation
Orders may be cancelled as long as they have not yet been fulfilled or shipped.
If you wish to cancel your order, please contact our Customer Support team at support@armplify.com as soon as possible. We will check the fulfillment status and confirm whether cancellation is still possible.
Once an order has been fulfilled or is already in transit, it can no longer be cancelled. In this case, you will need to wait for the order to be delivered and then contact us to initiate a return in accordance with our Return Policy.
Please do not refuse the delivery or return the package without first contacting our Customer Support team, as unauthorized returns may delay the refund process.
Returns
To be eligible for a return:
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The item must be in good condition and free from additional damage.
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The item must be returned in its original packaging.
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A receipt, order confirmation, or other proof of purchase is required.
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You must contact our Customer Support team before returning the product to receive the appropriate return instructions.
Return Tracking Requirement
Once your return has been shipped, you are required to provide the return tracking number to our Customer Support team at support@armplify.com.
This allows us to document the return against your order, monitor its delivery to our return facility, and process your refund accordingly.
We strongly recommend using a trackable shipping service. Armplify cannot guarantee receipt of returned packages that cannot be tracked.
Please keep your shipping receipt and tracking information until your refund has been completed.
Refunds
Once your return has been delivered to our return facility, it will be inspected to confirm that it meets the return requirements.
We will notify you once your return has been received and reviewed.
If your return is approved, your refund will be processed back to your original method of payment.
Please allow 3–5 business days for us to process an approved refund.
After the refund has been processed by us, your bank, credit card company, or payment provider may require additional processing time before the credit appears in your account. Bank processing times are outside of Armplify's control.
Original shipping charges are non-refundable.
Restocking Fee
A restocking fee may apply to full refunds where merchandise is physically returned to us. This fee covers costs associated with receiving, inspecting, handling, and reprocessing returned merchandise.
If a restocking fee applies to your return, our Customer Support team will inform you of the applicable fee before you proceed with the return.
The applicable restocking fee will be deducted from the final refund amount once the return has been received and approved.
Damaged, Defective, or Incorrect Items
If you believe you received an incorrect, damaged, or defective product, please contact us before returning the item.
Please provide your order number along with photos or other requested information showing the issue so our Customer Support team can review the case.
These cases may be handled differently from standard returns. Please wait for instructions from our team before shipping the product back.
Late or Missing Refunds
If we have confirmed that your refund has been processed but you have not yet received it:
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Check your bank or payment account again.
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Contact your credit card company or payment provider, as refunds may take additional time to be officially posted.
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Contact your bank to ask whether the refund is still pending.
If you have completed these steps and still have not received your refund, please contact us at support@armplify.com with your order number so we can assist you.
Exchanges
We currently do not offer exchanges.
If you wish to order a different product or variation, please contact Customer Support for assistance with your existing order and place a new order separately where appropriate.
Return Shipping
To begin a return, contact us at support@armplify.com before shipping your product.
Customers are responsible for the cost of return shipping unless otherwise confirmed by our Customer Support team.
Original shipping charges and customer-paid return shipping costs are non-refundable.
For higher-value returns, we strongly recommend using a trackable shipping service and considering shipping insurance.
Armplify cannot guarantee receipt of a returned item when no valid tracking information is available.
Once your return has been shipped, please send the tracking number to support@armplify.com so our team can document and monitor the return and process the refund accordingly once it has been received and approved.
Need Help?
For questions regarding returns or refunds, please contact:
Naomi Williams
Customer Support
support@armplify.com